Where ops become autonomous.

A short tour of what customers run on tend in production. Every deployment starts with one narrow wedge, then expands as the data layer and agents earn trust across the org.

Lead-to-renewal, one graph.

Replace the Zapier graveyard and the three duplicate Salesforce fields. Agents score, route, and draft against your data layer with full lineage.

CASE 01 · SERIES C FINTECH

CSM capacity up 3×. Renewal surprises down to zero.

tend is now the thing our revops team argues about. Which is exactly what a source of truth should feel like.
HEAD OF REVOPS, SERIES C FINTECH
78%
Manual touches removed
4.1×
Faster onboarding of new tools
0
Surprise churn events in H2
218
Accounts watched by one agent
LAYER
COMPONENT
STATUS
Source
Salesforce · HubSpot · Gong · Intercom · Stripe
connected
Ontology
Account · Deal · Contact · Playbook · Touchpoint
v12
Agents
renewal-risk-v3 · expansion-signal · exec-qbr
in prod
Write-back
Salesforce · Slack · Outlook · Notion
bidirectional

Close-the-books without the 3am Slack.

Join invoices, contracts, payments, and usage into a single auditable ledger. Agents reconcile variances, file exceptions, and close line items before your controller logs in.

CASE 02 · INDUSTRIAL SAAS

Days-sales-outstanding cut by a week.

We retired 4,000 lines of Python glue. The AR agent runs the dunning cadence our senior controller used to script by hand.
VP FINANCE, INDUSTRIAL SAAS
6.2d
DSO reduction
92%
Auto-reconciled line items
$2.8M
Annualized ops cost saved
14
Hour book-close window
LAYER
COMPONENT
STATUS
Source
NetSuite · Stripe · Ramp · Mercury · Ironclad
connected
Ontology
Invoice · Contract · Payment · Vendor · GLLine
v7
Agents
ar-collections · variance-flagger · accrual-proposer
in prod
Policy
finance-v2 · SOX-v1 · 4-eye approval above $50k
enforced

Tickets that know who's asking.

Route by tier, risk, product area, and history. Agents consume typed ticket context, propose responses, escalate on policy breach, and close the loop back into product.

CASE 03 · CONSUMER MARKETPLACE

CSAT up 22 points. First-touch time cut almost in half.

Support agents finally have the context that took us three Looker dashboards to assemble.
VP SUPPORT, CONSUMER MARKETPLACE
41%
Reduction in first-touch time
22pt
CSAT delta
64%
Auto-resolved tier-1
7.1k
Agent assists per week

Inventory that reasons about itself.

SKUs, lots, shipments, and vendor contracts as first-class typed entities. A late container becomes a rerouting decision, not a spreadsheet emergency.

LAYER
COMPONENT
STATUS
Source
SAP S/4 · Flexport · ShipBob · Oracle · custom EDI
connected
Ontology
SKU · Lot · Shipment · Vendor · PO · Forecast
v4
Agents
reroute-planner · safety-stock-tuner · vendor-sla
in prod

Org state, not org chart.

Roles, skills, access, and workflow ownership live in the graph. Provisioning, onboarding, and access reviews become declarative automations, not tickets filed in three tools.

Semantic layer, governed.

Retire the reverse-ETL sprawl. One typed, versioned model of the business with lineage back to source, consumed by BI, agents, and operational workflows alike.

Pick a wedge. Ship in four weeks.

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